Frequently asked questions

Bayyen is a Saudi AI platform with specialised assistants: a Saudi HR & labor-law consultant (Labor Law, GOSI, Nitaqat, HRSD), a tax & Zakat consultant (ZATCA), a mental-health companion, and a medical agent for telemedicine consultations. Each assistant is grounded in real sources and cites the regulation or clinical guideline on every answer.

Three things: (1) we cite real sources on every answer — if there's no source, the assistant says so instead of inventing one. (2) the mental-health assistant remembers you across sessions and opens with a personalised recap. (3) crisis detection is deterministic (not just a sympathetic-sounding LLM reply) — hotline numbers show before the model responds for high-severity cases.

No. Bayyen provides educational information and structured calculations based on real sources. For binding matters (medical diagnosis, binding legal opinion, psychotherapy), consult a licensed professional. Every assistant includes a disclaimer and recommends a clinician/lawyer when warranted.

Free Forever costs nothing — 5 consultations/month, all assistants, source citations, and crisis tools always free. Pro is SAR 39/month — unlimited text, 60 voice minutes/month, continuity, PDF export, all Saudi calculators (end-of-service, GOSI, ZATCA VAT), and priority response. Premium is SAR 79/month — everything in Pro plus 200 voice minutes and fastest priority. All prices include 15% VAT. For organizations, email sales@bayyen.ai.

No. Signing up for the free plan doesn't ask for a card. You only enter payment details if you choose to subscribe to Pro or Premium.

Through Moyasar — mada, Visa/Mastercard, Apple Pay, and STC Pay. Prices include 15% VAT and you receive a ZATCA-compliant e-invoice.

Yes. One-click cancellation from /account/billing. You keep Pro until the end of the period you've already paid for, then drop back to Free automatically. No cancellation fees.

Yes. When you're signed in, the agent reviews your prior sessions at the start of every new conversation and recalls the topics, coping skills you discussed, and goals you agreed on. It opens with a personalised recap, not a generic greeting.

Crisis detection runs before any model response. If self-harm language is detected, the agent shows a hotline number immediately (Saudi Arabia 937, US 988, UK 116 123, and others) and stays with you. Crisis tools are free on every plan including Free — we never paywall safety.

No. Diagnosis requires a clinical interview, mental-status exam, and ruling out medical causes — things only a licensed clinician should do. The agent offers self-screeners (PHQ-9 for depression, GAD-7 for anxiety) as self-assessment tools, but always clarifies these aren't diagnoses and recommends a clinician if the score is high.

The medical agent acts as a first-line consultation: it asks about symptoms, medical history, medications, and allergies, then provides health education, explanations of common conditions, and safe self-care guidance. It also connects the patient to a real physician via a video room when a clinical evaluation is warranted. Answers are grounded in vetted medical references (Mayo Clinic, NIH, WHO, Cochrane) with citations.

No. Diagnosis and prescriptions require a licensed physician after a clinical examination. The agent provides educational information, helps you understand your symptoms, suggests when to seek emergency care vs a clinic visit, and prepares a summary you can bring to your doctor. For emergencies (severe chest pain, difficulty breathing, bleeding, etc.), it directs you to emergency services immediately with no delay.

Yes. Bayyen includes a built-in telemedicine stack. You can start with a text chat with the medical agent, and if you need a human assessment you're routed into a video room with an available physician (with waiting room, participant management, and session notes). Plans that include voice/video minutes are listed on the pricing page.

Yes. After you share your symptoms or medical report, the assistant matches you with up to two suitable approved specialists, and you choose between them before the consultation request is confirmed.

Yes, for medical-tourism intake hospitals, and for in-person appointments. Once an in-person consultation is confirmed, a bilingual PDF referral/visa-support letter is generated automatically — you can download it from the confirmation page, and a link is included in your confirmation email. A video consultation needs no visa, so no letter is issued for one.

The "Journey Info" page (/journey-info), linked from the medical-tourism landing page and from every step of the intake form, covers recommended arrival timing and nearby airports, accommodation options near the hospital, prayer facilities and halal meal availability (with a link to the official Nusuk platform for Hajj/Umrah guidance), and notes on local customs.

The Saudi Labor Law (Royal Decree M/51) — with the end-of-service award in Articles 84–85 — social insurance via GOSI, Saudization/Nitaqat rules from HRSD, plus ZATCA's regulations: 15% VAT, Zakat, and e-invoicing (Fatoora). Every answer cites the article or regulation.

Yes. The HR agent calculates the end-of-service award (Articles 84–85 of the Labor Law), overtime, annual leave, maternity leave, and GOSI contributions. The Tax agent calculates VAT (15%), Zakat, and corporate income tax, and helps with e-invoicing. Give it your numbers and it returns the math with the formula and the citation.

Your data is stored with per-tenant isolation. We comply with the Saudi Personal Data Protection Law (PDPL) and its Implementing Regulations. Encryption in transit (TLS 1.2+) and at rest (AES-256). You can request account deletion anytime from /account/delete — your account is erased 14 days later (cancel anytime before then). Conversation history and uploaded files follow a separate retention schedule (up to 12 months) — see /privacy for details.

No, and no. No sale to third parties. Your conversations are not used to train models (we use existing models — GPT-4o from OpenAI, ElevenLabs for voice). Your data is for service delivery only.

Yes. The assistants converse in Arabic (including Saudi dialect) and switch to Modern Standard Arabic when citing regulations. Voice mode supports Arabic and English with realistic ElevenLabs voices.

Email: support@bayyen.ai. Pro and Premium plans get priority email + WhatsApp support with a 24-business-hour response window. For emergencies unrelated to Bayyen, use your local emergency line directly.